Unified Inbox
Messaging, social, chat and email conversations handled in one place, each linked to the customer's booking record.
Vibes Group UK Platform Module
Every customer conversation, connected to its booking.
Travel conversations happen everywhere — WhatsApp, social messaging, live chat, email. Scripterlab consolidated these channels into one communication system tied to booking data, so confirmations, updates and support all flow from the same place with full trip context.
Challenge & Transformation
Architecture
Booking Events
Confirmations, changes and reminders emitted by modules.
Communication Hub
Routes each event to the customer's channels.
Channel Connectors
WhatsApp, social messaging, live chat and email.
Automation Rules
Lifecycle sequences per product and booking stage.
Unified Inbox
Inbound replies handled with full booking context.
Integrations
Key Features
Messaging, social, chat and email conversations handled in one place, each linked to the customer's booking record.
Confirmations, pre-travel reminders and follow-ups triggered automatically by booking events per product type.
Agents see the itinerary, payment state and history alongside the conversation — no asking customers to repeat details.
Templates and tone managed per Vibes Group UK brand while running on one shared system.
Product Workflow
Business Impact
Platform Connections
Development Partner
Questions
WhatsApp, social messaging, live chat and email all flow through one communication hub, with conversations linked to the relevant booking.
Booking confirmations, payment receipts, pre-travel reminders and post-trip follow-ups are triggered automatically by booking lifecycle events.
Yes. The unified inbox surfaces itinerary, payment and history context beside each conversation, so support is faster and nothing is re-collected.
Work with Scripterlab to design, develop and scale travel technology built around your suppliers, operations and customer journey.